With me still working full-time as a police officer, and holster orders continually growing, it has become increasingly difficult for me to quote an accurate anticipated delivery time. Due to the fact that the only complaints I have evr received about my business are when I go beyond a quoted delivery date, I have implemented a new policy on quoting turn-around times. That being - on any future orders I will no longer give an anticipated delivery date. You may have your order in 2 weeks, 2 months; or 11 months,2 weeks, and 2 days. My only promise is you will have it within a year of ordering. I have been testing the waters with this new arrangement for the past 6 weeks. It has not turned away a single customer that has inquired about ordering, so I do not see it hurting business in any way ( and if does, then my out-put and delivery will increase to the point where I can get caught up and maybe I can then quote an accurate delivery date once again). I figure if I do not give a date up-front, then I cannot be labeled "dishonest" or "making excuses" when it is not met.
I will continue my usual policy of accepting no payment up front, and not even asking for a credit card number until I contact the customer to tell them their order is completed and ready to ship.
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http://www.garritysgunleather.com
"He who works with his hands is a labourer, he who works with his hands and his head is a craftsman, he who works with his hands, his head, and his heart is an artist."
(St Francis of Assisi)
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