ltwguns.com

A few years ago I installed a Dawson Precision light rail on a Colt Delta Elite. As it was my first, I wanted to see how durable the install would be without silver soldering it, which is how I do it now. Well, it was plenty durbale, but the probelm was, I took it off to reblue the gun about a year ago. I forgot to loctite the threads, and when shooting it, I lost a screw.

I was hesitant to contact Dawson Precision for a new screw. I recently had a very poor experience with Les Baer, and I figured a large operation like Dawson might give me the runaround. I sent them an e-mail explaining the above, which clearly stated it was my fault for losing the screw. I wanted to know if I could buy one from them. I got an e-mail back saying they would send me one, and asking me for my address.

I replied with my address, and asked them to provide me with payment info. I never heard back from them via e-mail. Today I received 3 replacement screws in blue, and 3 in stainless, just in case. There was also a hand written note that was very pleasant.

What's my point? I thought I would mention this to illustrate the quality of people at Dawson Precision. These people do not know me, and went out of their way to make a customer from 3 years ago happy. I found this to be refreshing in a time when such exemplary customer service is unfortunately almost unheard of.

That's amazing.

The fact that I have to say that illustrates that for many, customer service is a lost art.

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"Suppose they gave a war, and nobody came?
Why then, the war would come to you!"
(Bertolt Brecht)

I had what started out as a bad experience made right with Dave and crew.
Last November I ordered a Fiber Optic front sight for a Springfield Armory 1911. I never did anything with it, sat still new in the package until this past May. I sold the gun and didn't need but wanted to get a FO for a SiG GSR. I called and spoke with a rep and asked if I could exchange the sight for one for the SiG and have them install it. No problem, so I sent them the slide and the FO to exchange.
Not know by me or the Dawson crew the front sight on a SiG GSR is not easily replaced, like most things on that gun things a just a little different. It was only supposed to to take a week, well 3 weeks later I was getting very concerned and after a couple of calls I spoke with Dave.
Dave explained that they had to stop production to make the sight because of the height and sight cut. They did that and then realized that I had ordered a .090 and they made a .125, so they had to stop production again to make the sight.
So all for a $50 sight and $20 install they stopped production twice to take care of me, plus shipped it back for free since I had to wait longer.
Great Service and will get my business in the future!!!

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Jake Martens
Indianapolis, IN
https://www.facebook.com/USPSAIndiana

Is a good to his word...
if you ever had or have the chance to meet him
do so... He is as the shirts same Awsome...
and to watch him shoot was something else too..

I speak from ROing him on several occasions...
before during and after a match he was busy
but never to busy to anwser a question or work
in the trailer the housed a small milling machine
and there goodies along with the personal four wheeler
to get around with..

I have dealt with them just a little bit and I am impressed by the good manners, great customer service and good parts. It's so refreshing to deal with them!

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Lynnie, NRA Life Member